Privacy Policy

Last Updated: 23 June 2024

Introduction

Welcome to Cosmic. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure your information is secure.

Information we Collect

Personal Information

When you use our financial services, we may collect personal information from you, including but not limited to:

  • Name
  • Address
  • Email address
  • Phone number
  • ID/ Passport Number
  • Financial information, such as bank account details and income informatio

Non-Personal Information

We may also collect non-personal information about your use of our website, including:

  • IP address
  • Browser type
  • Operating system
  • Referring website
  • Pages viewed and the time spent on our site

How we use your information

Providing Services

We use your personal information to provide and manage our financial services, including processing transactions, verifying your identity, and communicating with you about your account and our services.

Improving Our Services

We may use non-personal information to analyze and improve our website and services. This helps us understand how users interact with our site and tailor our offerings to better meet your needs.

Marketing

With your consent, we may use your personal information to send you promotional materials and information about our services. You can opt out of receiving these communications at any time by following the unsubscribe instructions in our emails.

Legal Compliance

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

How we Protect your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

  • Encryption of sensitive data
  • Secure access controls
  • Employee training on data protection best practices

Despite our efforts, no security measures are completely infallible. We cannot guarantee the absolute security of your information, but we strive to use commercially acceptable means to protect it.

Sharing your informatation

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

  • To trusted third parties who assist us in operating our website, conducting our business, or providing services to you, as long as those parties agree to keep this information confidential
  • When we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety

Your Rights

You have the right to access, correct, or delete your personal information held by us. You can also object to the processing of your data and request that we restrict the processing of your personal information in certain circumstances.

To exercise these rights, please contact us at +26461400000.

Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your experience and gather information about visitors and visits to our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

You can choose to disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Changes to our Privacy Policies

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date at the top of this page.